Refund policy

90-Day Guarantee (damaged, defective, wrong or lost orders)
If your order arrives damaged, has a defect in the garment or print that shows up within 90 days of delivery, is the wrong item or size sent by us, or is lost in transit, contact us at support@hokuroclothing.com with your order number and a photo. We'll send a free replacement or refund the affected item, at no cost to you. This applies to all items, sale items included. See the full 90-Day Guarantee.

Returns (change of mind or wrong size ordered)
You have 30 days after receiving your item to request a return. To be eligible, the item must be in the same condition you received it: unworn, unwashed, with tags and in its original packaging, together with proof of purchase.

To start a return, contact us at support@hokuroclothing.com. If your return is accepted, we'll send you the details for returning your package. Return shipping costs are paid by the customer. Items sent back without first requesting a return will not be accepted.

Non-returnable items
Sale items and gift cards cannot be returned for change of mind. This does not affect the 90-Day Guarantee above, or your rights under the EU cooling-off period below.

European Union 14-day cooling-off period
Notwithstanding the above, if your order is shipped to the European Union, you have the right to cancel or return it within 14 days of receipt, for any reason and without justification, including sale items. The item must be in the same condition you received it, unworn, with tags and in its original packaging, together with proof of purchase.

Exchanges
The fastest way to get what you want is to return the item you have and, once the return is accepted, place a separate order for the new item.

Refunds
We'll notify you once we've received and inspected your return, and let you know if the refund was approved. If approved, you'll be refunded to your original payment method within 10 business days. Your bank or card issuer may take some extra time to process and post the refund. If more than 15 business days have passed since we approved your return, please contact us at support@hokuroclothing.com.